Shipping & Returns

Last updated: June 27, 2026

Welcome to Royal Shirts. Below you will find important information regarding ordering, shipping, returns, and exchanges.

Quick Summary

  • All Royal Shirts products are produced after your order is placed
  • You will receive an order confirmation by email after checkout
  • You will receive a shipping confirmation once your order has been dispatched. Tracking details will be included when available.
  • Free shipping is available on orders over €99
  • Standard products can be returned within 14 days of delivery
  • If your item is defective, damaged or incorrect, we will help you resolve it
  • Orders containing multiple items may be shipped separately. If this happens, you may receive more than one shipment confirmation or tracking link.

Ordering

All products are available exclusively through our official website: royalshirts.com.

Once your order is placed, you will receive an order confirmation by email. If you do not receive a confirmation within 24 hours, please check your spam folder or contact our support team at hello@royalshirts.com.

Shipping

We ship to most European countries and selected international destinations. All products are made to order. Some items may ship quickly, while others, including custom or personalized products, may require additional production time before shipping.

You will receive a shipment confirmation email once your order has been dispatched. Tracking details will be included when available.

Important notes:

  • Delivery times vary depending on product type, availability, and destination

  • Custom and personalized items may require additional handling time

  • Orders containing multiple items may be shipped separately. If this happens, you may recieve more than one shipment confirmation or tracking link.

Customs and Import Duties

For orders placed outside the European Union, local customs duties, VAT, or import charges may apply upon delivery. These costs are not included in your order total and must be paid by you, the recipient. Please check with your local customs authority for more information.

Returns and Exchanges

We accept returns within 14 days of delivery, in accordance with EU consumer protection regulations.

To qualify for a return:

  • Items must be unused, unwashed, and in original condition

  • All tags and packaging must be intact

  • A return request must be submitted within 14 days of delivery

To initiate a return, please email hello@royalshirts.com with your order number to request a Return Merchandise Authorization (RMA) number. Returns without prior authorization may be refused.

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked shipping method.

Once your return is received and inspected, we will process the refund to your original payment method. Refunds typically take 1 to 2 billing cycles to appear, depending on your card provider.

Non-Returnable Items

We do not accept returns or exchanges for the following:

  • Personalized or customized products made specifically according to your instructions. 

  • Items that have been worn, washed, or used

  • Items not in their original condition or missing packaging

Please note: Standard Royal Shirts products that are produced after order but not personally customized are handled according to our standard returns policy.

 

Defective or Incorrect Orders

If your item arrives damaged, has a production error, or does not match your order, please notify us within 30 days of delivery. Email us at hello@royalshirts.com with your order number and a photo of the issue. If confirmed, we will arrange a replacement or refund at no extra cost to you.

Failed or Returned Deliveries

If a package is returned to us due to an incorrect address, delivery refusal, or failure to collect, we will contact you to arrange redelivery. Additional shipping fees may apply if the order needs to be shipped again.

If you do not wish to have the order reshipped, we will handle the return according to our returns policy. Original shipping costs may not be refunded where applicable.

Questions?

If you need further assistance, please contact our support team at:
hello@royalshirts.com